09-09-2008 05:17 PM - edited 03-15-2019 01:09 PM
Hi All,
What exactly is the difference between CTI ports & CTI Route points?
regds,
aman
Solved! Go to Solution.
09-10-2008 06:32 AM
Aman,
Think about a IPCC solution, people dial the cti route point to access an application, cti port is what answers the call and provides treamtment, basically a virtual phone that connects to the calling device (IP session between the 2).
HTH,
Chris
09-09-2008 09:13 PM
hi there
The CTI port is actually a virtual device that allows you to create a virtual line
while with CTI route point u can use it as virtual phone to forward calls to send to voice mail, CRM and so on ..
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09-10-2008 06:32 AM
Aman,
Think about a IPCC solution, people dial the cti route point to access an application, cti port is what answers the call and provides treamtment, basically a virtual phone that connects to the calling device (IP session between the 2).
HTH,
Chris
09-10-2008 05:02 PM
thanks for info
12-29-2008 02:30 PM
Hello Chris,
I ran across your post as I wanted to pose the same question. So if I have a remote user, who does not use IPC or even our Unity vmail, and we simply forward her company number to her home phone -- the cti port is the fitting solution here? Thanks in advance, Kelly.
12-29-2008 02:35 PM
a CTI RP with CFA to the external number or a translation pattern work on that scenario
HTH
java
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12-29-2008 02:39 PM
I appreciate your reply. Could I bother you to go into why choose the route point over just creating the cti port/phone and CFA to external as well. I'm still not sure as to why use one over the other. -Kelly
12-29-2008 02:50 PM
CTI ports are for 1st hand control, meaning they will take calls for another app, CUE, UCCX, UCCE, ETC.
CTI route points are merely routing as the name implies
HTH
java
if this helps, please rate
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