I read in release notes & SRND of CRS 5.0 which explains that uccx 5.0 can be integrated with crm solution.
I have a banking customer and sales guys have sold them uccx 5.0, and customer has T24 product suite as CRM and ARC is the module which gets pop's up.
So want to understand what would be the point of integration in UCCX? as in UCCE we have vxml studio which acts as point of integration and we make java classes to pass the parameters to the crm.
I am not sure how can i achieve this in UCCX solution.
If someone can help me explaining i would greatly appreciate the effort. OR is there any document which says this?