CUE TOD Routing doc

Steellllllllll0 · ‎09-10-2008

Hi Guys,

I am looking for some good documentation to setup a simple TOd routing on CUE. All i am looking for is Business hrs calls route on CFNA/CFB to business hrs voicemail recording and then OOH to OOH VM recording...is there a simple and straight forward way to do this ?

Marwan ALshawi · ‎09-10-2008

Business Hours Call Routing

A business hours schedule is a popular use of an AA. Callers during business hours get different treatment (greetings and menu options) than after-hours callers.

The system AA (as of Cisco UE Release 2.1) checks for business hours

There is also a business hours script step that you can use in a custom AA to achieve the same functionality

sample:

If emergency alternate greeting active

Play "alternate greeting"

Play "welcome greeting"

If holiday

Play "holiday greeting"

Else if business open

Play "business open greeting"

Else

Play "business closed greeting"

To enter the phone number of the person you are trying to reach, press 1

To enter the name of the person you are trying to reach, press 2

To transfer to the operator, press 0

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Steellllllllll0 · ‎09-10-2008

hi,

I`ve not worked on CME before so new to this. Where would i get this script from or do you have a good doc i can refer to for implementation...cheers.

Marwan ALshawi · ‎09-10-2008

hi there

have a look at teh following link might be useful

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/1syscmp.html#wp1013735

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