JTAPI performance and limits

Unanswered Question
Sep 10th, 2008

If you are monitoring all call and terminal events for all phones via JTAPI, does it burden your CUCM since it has to respond to your app about these events -- specially when you have more than a thousand phone. Are there some guidelines about JTAPI performance and limits -- i.e maximum number of phones/JTAPI client, etc.

I have this problem too.
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htarra Tue, 09/16/2008 - 11:02

Please check you have enabled AXL updates on the Call Manager side:

For CUCM 4.x


Do you have the CTI Manager service running on the server you're attempting to make a JTAPI Provider?

In CRS 4.x and later, it should create the JTAPI and RM JTAPI users, but it may prompt for CCM 'administrator' credentials to add the users. If you have MLA enabled, this really means the 'ccmadministrator' user or a user with similar privileges.


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