we have callmanager 6.1.1.2000-3 and we need to record the voice prompts that will direct the callers to a particular department and also be able to inform users of business hours.
Sorry, Actually I forgot to indicate that we also have unity Version 2.0.1.2000-337. I just want to know the step by step procedure of how to set it up.
I went through the documment but still I can't get it clear how do I then make sure that calls are forwarded to the call handler? I do understand how to add call handlers and do recordings. I tried the call routing but it is still not clear how the call will be routed.
you can create one VM profile with DN and some VM ports, setup your Unity route to accept the call then pass to Unity callhandler, inside your call handler you can specifiy 'call input' to direct calls to departments/callies.
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