I WOULD LIKE TO CHANGE THE NUMBER OF RINGS FOR OUR RECEPTIONIST'S LUNCH HOUR. INSTEAD OF FIVE RINGS, I WANT CALLERS TO BE PLACED INTO VOICE MAIL AFTER ONLY ONE RING DURING 1:00 P.M. TO 2:00 P.M. After 2:00pm it goes back to 5 rings.
What is the best solution? Sorry for the caps, i copied and paste from my notes. We have all Call manager 4.1 and Unity
I agree with Chris here :) This is where the Users should be using Call Forward All when they leave for lunch hour. Before they step away Press the CFWDALL Softkey and the Message button and they are good to go. Calls go directly to Voicemail.
I know some users are lazy (can I say that ;-) but this operation takes about 2 seconds in total. They just need a little practice.
Just my 2 cents!
There is no native way to do this. The only thing I can think of is give the receptionists 2 DNs and configrue time of day routing where during lunch hours you send the call to the second extension which is configured to ring once. The lunch hours would have to be static though, otherwise an administrator would need to change them.