unity & call manager calls disconnecting

shovels3 · ‎09-10-2008

Hi,

I have a Unity Call handler that is forwarding to a hunt group.

If I call the Call Handler internally then call goes into hunt group & if no answer goes to Voicemail, as it should.

If I call from an external number via PSTN after 25 sec the calls get disconnected I get Fast busy and does not go to voice mail.

It is not the PSTN as when I dial into a phone with no voicemail get no issue

has anyone seen this before?

Thanks in advance

Report Inappropriate Content · ‎09-16-2008

Ensure whether the Cisco Unity has configured to perform either a supervised transfer or a release transfer. Depending on these transfers an external call can take when traveling from the phone system to a subscriber.

The following URL may help you:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html