CUCM 7 DND Reject operation

Answered Question
Sep 10th, 2008

URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsdnd.html#wp1073696

I was under the assumption that the new DND-Reject feature in CUCM 7 would provide a 'send all calls' type feature where when activated, calls placed to the DN would take the CFWD busy route.

However, the newly released CUCM 7 release notes state that when DND-Reject is activated, calls to the DN give a busy signal to the calling party.

Anyone have any idea why this feature does this? I thought this DND-R feature would cause calls to follow the cfwdbusy route.

Any ideas on whether we can change this functionality?

I have this problem too.
0 votes
Correct Answer by Michael Owuor about 8 years 3 months ago

I just tested, Justin, and it worked for me. The phone with DND enabled didn't ring (I set it to flash once instead), and the CFB setting was followed. I also noted that if you have both CFB and CFNA, the CFB is what is followed. If you only have CFNA and no CFB, the caller gets a busy tone.

Hope this helps.

Michael.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Michael Owuor Wed, 09/10/2008 - 09:41

Hi Justin,

The feature actually works as you stated it should. The caller gets a busy tone only if there is no CFB setting configured on the line. If there is a CFB setting on the line and other shared lines, then it is indeed honored, and the call routed immediately to the CFB destination.

The documentation could use some improvement because by not specifically stating the behavior with regards to CFB, it may cause confusion. I'll see if we can have the documentation updated accordingly.

Hope this helps.

Regards,

Michael.

Michael Owuor Wed, 09/10/2008 - 09:44

Justin - +5 points for spotting this opportunity to improve the documentation!

Ha - Please post again so we can rate.

Regards,

Michael.

jsteinberg Wed, 09/10/2008 - 10:16

Michael,

thanks for the information, I hope this is just a documentation oversight.

In talking to a coworker about this, he tells me that when he tests this functionality - even with CFWDBUSY destination configured that he receives a busy signal on the phone.

Could you test this yourself to test the functionality?

Correct Answer
Michael Owuor Wed, 09/10/2008 - 10:44

I just tested, Justin, and it worked for me. The phone with DND enabled didn't ring (I set it to flash once instead), and the CFB setting was followed. I also noted that if you have both CFB and CFNA, the CFB is what is followed. If you only have CFNA and no CFB, the caller gets a busy tone.

Hope this helps.

Michael.

Actions

This Discussion