UPMProcess down in HUM

Unanswered Question
Sep 10th, 2008

Hi I am trying to create a poll and I am getting the following error

Cannot communicate with Poller Manager Service. Check whether the UPMProcess is down.

I have this problem too.
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Joe Clarke Tue, 09/09/2008 - 22:16

On Windows, you can run pdshow from a DOS prompt. On Solaris, run /opt/CSCOpx/bin/pdshow.

alejandro.cano Wed, 09/10/2008 - 10:34

Process= WlseUHIC

State = Running normally

Pid = 4680

RC = 0

Signo = 0

Start = 8/18/2008 10:29:36 PM

Stop = Not applicable

Core = Not applicable

Info = Started.

Process= AdapterServer1

State = Administrator has shut down this server

Pid = 0

RC = 1

Signo = 0

Start = 8/18/2008 10:29:36 PM

Stop = 9/10/2008 12:34:34 AM

Core = Not applicable

Info = Server started by admin request

Process= AdapterServer

State = Program started - No mgt msgs received

Pid = 3864

RC = 0

Signo = 0

Start = 8/18/2008 10:29:36 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

E:\Documents and Settings\acano>

Joe Clarke Wed, 09/10/2008 - 11:57

Try starting UPMProcess manually using the command:

pdexec UPMProcess

alejandro.cano Wed, 09/10/2008 - 11:59

ERROR: cmd failed. Server reason: Application UPMprocess is not registered. All requests to operate on this application

will be ignored.

Joe Clarke Wed, 09/10/2008 - 12:03

The command is:

pdexec UPMProcess

Case is important. However, that may not bring HUM up. Instead, try restarting all of dmgtd:

net stop crmdmgtd

net start crmdmgtd

alejandro.cano Wed, 09/10/2008 - 12:05

C:\Documents and Settings\net-eng>net stop crmdmgtd

System error 1060 has occurred.

The specified service does not exist as an installed service.

alejandro.cano Wed, 09/10/2008 - 12:15

I amgetting the same error again

Cannot communicate with Poller Manager Service. Check whether the UPMProcess is down.

Joe Clarke Wed, 09/10/2008 - 13:44

Please post a list of your Windows services and their startup parameters.

Joe Clarke Wed, 09/10/2008 - 14:59

This is fine. Now, shutdown Daemon Manager, and post the output of netstat -a -n -o -b.

Joe Clarke Wed, 09/10/2008 - 16:36

Some of the LMS processes are not stopping properly. I suspect this is due to CSCsm04957. You need to upgrade to DFM 3.0.3. In the meantime, if you reboot this server, you should get HUM to work again, but the problem will most likely return until you upgrade DFM.

alejandro.cano Thu, 09/11/2008 - 05:50

Awesome, the reboot fix it, I try looking for the DFM upgrade but no luck, I only see DFM 2.X upgrade. Any ideas?

Joe Clarke Thu, 09/11/2008 - 07:50

You can find DFM 3.0.3 from Common Services > Software Center > Software Update.

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