I have two CCCM6.0 and a Unity server. I want to configure IP IVR for the receptionist so that when an external call comes in, the caller instantly hears a response like:
"welcome to ... If you the extension you want to cal, dial now or wait for the operator" and so on. Does this require an additional server or can it be configured on the CCM Auto attendant? I am confused on how to go about it. Please help.