VG-224 Call State : Onhook_Disconn

odinhuodin · ‎09-10-2008

Hi all,

The VG-224 stuck port after receiving a call from a IPphone,

to resolve this incident I have to remove the line of analog phone in the CCM and add again. Has anyone ever seen this?

The only information I found about it is CSCeh56434 but I can not access it

Information contained within bug ID CSCeh56434 is only available to Cisco employees. It is our policy to make all externally-facing bugs in Bug Toolkit available so the system administrators have been automatically alerted to the problem. By choosing to save this bug, you may be notified when the decision to make this available to you bug has been made. Note: Some product enhancement requests and documentation error bugs may not be available in Bug Toolkit.

gogasca · ‎09-10-2008

Which IOS version?

Which CUCM version?

Which device hangs up first analog or IP Phone?

Can we get:

debug sccp messages

debug vpm signal

deb voip ccapi inout

deb voip app stcapp port x/y << port in question

Thanks!

odinhuodin · ‎09-12-2008

Hi gogasca

thx for reply,

=========================================

IOS: (vg224-I6K9S-M), Version 12.4(11)T2

CUCM:

System version: 5.1.3.1000-12

Administration version: 1.1.0.0-1

=========================================

Before enable debugs I would like to know the cause for the state in analog phone

##show stcapp device summary

..

Call State: ONHOOK_DISCONN

See the image below.

http://www.mediafire.com/imageview.php?quickkey=ddncckbikbo&thumb=5

I've checked this document: (Table 173)

http://www.cisco.com/en/US/docs/ios/voice/command/reference/vr_s08.html#wp1397228

but does not say the cause of this state.