We have recently upgraded to CCM Ver 6 running the new cisco linux os platform. Previous to this upgrade, we used to have direct access t the MS SQL database and I could view the tables and figure out what is wrong. My first question is, is there a way to access the database (which I think maybe an instance of informix)?
Specifically, my problem is that CAR Department reports are not accurately reporting usage. I have a case open with TAC but am not getting far and we're playing more phone tag than we are doing troubleshooting.
Any insight on the database access or the reporting problems would be appreciated.
yes, only thru CLI and limited to QRYs
download the data dictionary to know the informix DB layout
your TAC CSE should already know how to do this
if this helps, please rate