Set variable IPCCX 5

Unanswered Question
Sep 10th, 2008

hi everybody,i have a little question, i've a IPCCX 5.0 and is management by a 2500 number(route point), and work with queues, when find a free agent send the call ,... my question is How i can get the agent number and pass to variable and record in a database??

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Jonathan Schulenberg Wed, 09/10/2008 - 19:12

You have the Select Resource set the Resource Selected and Connect = No attributes. Within the Selected branch, add a Connect connect step. On the Connected branch you can then perform a Get User Info to retrieve the Extension attribute. That can then be written to the database.


Example Outline:

Start

...logic...

Select Resource [Label: SELECT_RESOURCE, Connect = No, agentSelected = Selected Resource]

--Selected

----Connect

------Connected

--------...logic...

--------Get User Info [agentExtension = Extension]

--------...database logic...

--------Goto END

------Failed

--------Goto SELECT_RESOURCE

----Queued

------...logic...

...logic...

Terminate [Label: TERMINATE_END]

End [Label: END]

cvicentep Thu, 09/11/2008 - 07:41

Another question, when create the Get User Info... a checkbox of USER apper that must I put there???? besause i create the variable for Extension but when press OK...show a message that say....Please Select a User Variable.


Best Regards,


Carlos

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