Set variable IPCCX 5

cvicentep · ‎09-10-2008

hi everybody,i have a little question, i've a IPCCX 5.0 and is management by a 2500 number(route point), and work with queues, when find a free agent send the call ,... my question is How i can get the agent number and pass to variable and record in a database??

Jonathan Schulenberg · ‎09-10-2008

You have the Select Resource set the Resource Selected and Connect = No attributes. Within the Selected branch, add a Connect connect step. On the Connected branch you can then perform a Get User Info to retrieve the Extension attribute. That can then be written to the database.

Example Outline:

Start

...logic...

Select Resource [Label: SELECT_RESOURCE, Connect = No, agentSelected = Selected Resource]

--Selected

----Connect

------Connected

--------...logic...

--------Get User Info [agentExtension = Extension]

--------...database logic...

--------Goto END

------Failed

--------Goto SELECT_RESOURCE

----Queued

------...logic...

...logic...

Terminate [Label: TERMINATE_END]

End [Label: END]

cvicentep · ‎09-11-2008

Another question, when create the Get User Info... a checkbox of USER apper that must I put there???? besause i create the variable for Extension but when press OK...show a message that say....Please Select a User Variable.

Best Regards,

Carlos

Jonathan Schulenberg · ‎09-11-2008

You must define the variable type as User.