Hi and thanks for your time
I have a IPCC 5 Server and CUCM 6.1.2
I created users with the roles administrator, supervisor and agent.
I am able to login as an administrator and as a user to CRS user options thruogh web, but when i try to login as an agent using CAD 6.4 (running CAD on client PC XP SP2), entering user ID, password and extension, i get the error message that user ID not found. CAD Configuration Setup displays only VoIP Network Device Step and Terminal Services Step, but Services IP Address Step is missing.
Does anybody have an idea what could cause this ??