JTAPI-Out of service

Unanswered Question
Sep 11th, 2008
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Hi


We r having CCM 4.0(1)with CRS 2.0 2.13

Getting JTAPI OUT OF SERVICE when we try to start the engine.

Checked the event viewer getting reason code -1932787616 ---> Convert to HEX - FFFFFFFF8CCC0060 pointing towards CTIERR_DIRECTORY_LOGIN_FAILED=

What can be done for the above?

Attaching the trace files for your refference


In the CRA trace i'm getting

MIVR-SS_TEL-3-UNABLE_REGISTER_CTIPORT:Unable to register CTI Port

%MIVR-ENG-1-UNK:This notification signifies a run-time failure has occured


Bu the JTAPI user and CTI port assosiation is OK


Kindly suggest


Thanks in advance


Madan







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Michael Owuor Thu, 09/11/2008 - 04:59
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  • Cisco Employee,

Hi Madan,


Try these steps to see if anything changes:


- Make sure the CTI Route Point is also associated with the jtapi user.


- Disassociate then re-associate the CTI ports with the jtapi user


- Restart the CTI Manager service


Hope this helps.


Regards,

Michael.

madan.kumar Thu, 09/11/2008 - 22:03
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Hi


Tried the same its not working what are all the alternatives pls suggest


Regards


Madan



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