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Problem with Remote Agent and ACS SE 4.1.1.23.5

jalmanza_82
Level 1
Level 1

‎09-11-2008 08:33 AM - edited ‎03-10-2019 04:04 PM

We have 2 ACS SE with 4.1.1.23.5 , but one them is sending a message in Reports and Actvity -> ACS service monitoring -> CSLong.csv, that goes like this:

09/11/2008 11:25:47 .. Could not generate valid Password. Could not generate valid Password. 354 18024 0 21 961 34544 0 37 134 4008 0 5 439 6356 0 69 678 12564 0 92 31 177 4512 0 12 31 663 57433 0 .

Recently, the Remote Agent service in the AD stopped without reason.

Could the message have something to do with stopped service?

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smahbub
Level 6
Level 6

‎09-17-2008 12:31 PM

Check the time on the appliance once users fails authentication.wait for 10 minutes and reboot the appliance and then create the package.cab file.Also check for the password length to be 4-8 characters.This may solve the issue. These steps will stop the device from generating the error message regarding the invalid password.

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