I am setting up a lab environment running an IPCC All In One. The version is IPCC Contact Center Enterprise 7.0.0. The issue that I am having is when I bring up the Configuration Manager I have no options other than modifying the region or adding an Application Path. I imported the configuration from production. All the agents and skill groups show up in the database and my scripts are listed in the script editor. I am just not sure why the Configuration Manager is missing all the options. Any help would be appreciated.
ICM 7.0 uses AD Organisation Units to control access to configuration, setup and webView. Add the domain account you are using to the config OU at either the root, facility or instance level (as appropriate).