How to Know When Voicemail Deleted in Unity 5 by Outlook

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Sep 11th, 2008

Is there any logging available that would tell an administrator when a particular voicemail was deleted from a Unity 5.X voicemail box that it integrated with Exchange by the Outlook client? So, the VM was deleted by Outlook, not by the telephone?

I have this problem too.
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Tommer Catlin Thu, 09/11/2008 - 19:27

In Unity, you can look at the logs and see when a Subscriber logged into the mailbox. So if you know the VM was delete in Outlook. Look in the logs on Unity to see when the Subscriber logged into through the TUI interface (if they did)

You sift through the Event Viewer Application logs and Unity leaves logs for this.

tplier Fri, 09/12/2008 - 03:52

Couple Questions.... What is the TUI Interface?

Also, can you be more specific on what logs I would be looking into on the Unity Side?

Tommer Catlin Fri, 09/12/2008 - 05:40

On the windows server in the event viewer in Application logs, you will see when subscribers sign. It stamps it in the logs. The TUI is Telephone User interface. MEaning, someone picked up a phone, dialed into Unity, signed into a mailbox.

tplier Fri, 09/12/2008 - 05:44

In this instance, the User deleted the message via Outlook, not the TUI.

Plus, I don't see the TUI logins in the Application log....

tplier Fri, 09/12/2008 - 05:54

Does the AvCsMgr log show that a message was deleted by the mailbox? Either by the phone or by Outlook? Does it differentiate between what deleted the message?

I have some log entries for the specific message in question....

2008-09-09 22:40:55,AvRepMgr_MC,30020,2008-09-09 22:40:55,BingoSuper,7944,4,1,,4142132025,2008-09-09 22:40:55,N/A,N/A,6009


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