SyslogSeverityMatchFound - CTIGW

Unanswered Question

Hi,

We've a CUCM version 5.1.3.2000-3 + CUPS 6.0.2.1000-27 + MOCS 2007 integration. we're often receiving the following message from RTMT :


SyslogSeverityMatchFound

On Fri Sep 12 07:31:39 CEST 2008 on node 172.26.22.36, the following SyslogSeverityMatchFound events generated: SeverityMatch - Critical CTIManager: 3849: Sep 12 05:31:27.382 UTC : %CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout; provider closing. App ID:Cisco CTIManager Cluster ID:ClusterMadrid Node ID:SSMADTCCCM02 Process ID:CtiGw Process ID:7811 Process Name:CtiHandler



When it occurs, the Remote Call Control feature fails.


does somebody any help to solve this problem ?.


Thanks a lot, Regards.


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Matt Domnick Tue, 09/16/2008 - 12:31
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Have the same issue; on 5.1.3(c). Stats on the switches appears normal. Looks like a restart of the CTI Manager on the affected server fixed it...but whats causes it?

jrossouw Wed, 09/17/2008 - 00:34
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I'm getting the same RTMT message running on 6.1(2). Have not restarted CTI yet. Any update from TAC or elsewhere then please let me know.

Matt Domnick Wed, 09/17/2008 - 04:44
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Not using CUPS here; just CM v.5.1.3.4000-4 with plans to move to 6 before the end of the year.

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