Some time ago I had a weird problem. An application I wrote used XML to get some data. Normally you put this XML file in the C:\Program Files\wfavvid\tomcat\webapps\ROOT directory. But it didn't work.
After a long search and trying I found the directory: C:\Program Files\wfavvid\Documents\user\default\webapps\ROOT.
When I put my XML file here all worked fine.
I had to reinstall this IPCC server and after the reinstall (version 4.0.4) the normal directory worked. The original version was 4.0.1.
Now I have another case using version 4.5 and I have the same issue again. The normal directory doesn't work and I have to use the other directory.
When I do: http://<ip-address>:8080 on a good machine I see:
Cisco Customer Response Solution Engine 4.0
Copyright Â© 2004 by Cisco Systems, Inc.
On the wrong machine I get something like TOMCAT directory listing.
Any idea? And is this alternative directory stable? And why???
You should be using the document repository for this.
You will be loosing access to the local file system in UCCX 8 when it transitions to a Linux appliance anyways...