I've got 2 users having a line cut during a conversation going to external numbers. The strange about it is it was cutting in the middle of the call.
When testing, the issue is not showing. so it happens randomly but on the same 2 extensions/users. all the settings seems normal...
Any recommendation on how to troubleshoot these kind of issues?
both are 7940
Rcvr Codec: G711u
Sender Codec: G.711u
Rcvr Size: 20 ms
Sender: 20ms Size
Rcvr Packets: tested for over 3 minutes and both rcv & sent packets increased simultaneously
Sender Packets: as above
Avg Jtr: 0 - this did not change during the call !
Max Jtr: 10