PSTN calls to voicemail failed

Unanswered Question
Sep 12th, 2008
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Hi


I have a problem when calling to voicemail number from external.


1. When I call the voicemail DDI number, I am hearing ringback tone, instead of the voicemail greeting. If I call internally, it will work well, but not externally. I have did a debug and saw that the call did route into the CME correctly.


2. When I activate call forward all on one DN to voicemail and tried calling in from external, I am also hearing ringback tone (ringing w/o triggering to voicemail). However my call is actually recorded in voicemail.


However, if the call is overflow to voicemail when CFNA, it will work fine.


I am running CME 4.3 (IOS 12.4(15)XZ) with CUE 3.1.


Any advice is appreciated.


I have attached the CME and CUE config.



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Chris Deren Fri, 09/12/2008 - 06:53
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    2017 IP Telephony, Contact Center, Unified Communications

Are the calls arriving on the PRI? If so, add the following:


port 0/0/0:15


to this dial-peer:


dial-peer voice 1000 pots

description "E1 PRI pots dial-peer"

translation-profile incoming Incoming-Translate

incoming called-number .

direct-inward-dial


HTH,


Chris

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