We have ICM 6.0 with Queue Manager 3.5.
We have many queues with many scripts and some queues handle as many as 80 campaigns. We have switch steps detecting the DNIS and assigning the corresponding welcome prompt depending on the campaign and I want to move away from this setup since makes difficult to maintain as we recycle numbers quite often.
I'm currently in the process of creating XML files containing data such as the welcome prompt and the campaign name and replacing the switch steps in the scripts with XML steps to query and return corresponding welcome prompt and campaign name. I'm planing to have at least 2 XML files, one for each business unit. So far I've done it for one of the business units which only has 50 DIDs--thus 50 XML records--and it works pretty good. I now plan to start on the other business unit which is about 280 DIDs.
This is what I have in the XML files:
<DNIS>...etc.(My current XML file has about 50 of these and the other will have about 300)
Is there a limit as to how many records should I have on those XML files?
Is there a recommended efficiency size?
Is anybody doing something like this and how many records?