I am new to scripting and am trying to setup a script like below. I am having trouble with it, especially playing music on hold. Anybody have a script that might match this?
Call hits queue.
No agents available, play on hold music for 20 secs, option to go to VM
reprompt after 20 seconds give option to go to voicemail then music for 30 seconds
then just loop this.
any help would be appreciated :)