Hi Keith,
Heading : RM-CM subsystem remains INITIALIZING
Symptom : The Resource Manager Contact Manager (RM-CM) subsystem remains in INITIALIZING state.
Possible Cause: Could not load the default scripts CM.aef and RM.aef.
Recommended Action :
1. Check RM jtapi provider configuration. Then Stop/Start Engine again.
2. Check if the workflow scripts CM.aef and RM.aef are presented under C:\Program Files\wfavvid folder and in Manage Scripts Page in AppAdmin. These scripts are automatically uploaded to the Script reposiry during Directory Initialization. They are needed for RMCM subsystem to be in service. If either of these scripts are deleted,missing or corrupted, the RM-CM Subsytem will not go In Service. To recover, upload new copies of these scripts and restart the engine.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/troubleshooting/401/crs401st.pdf
Hope this helps!
Rob