CUCME/CME Transfer to VM not working

Answered Question
Sep 12th, 2008
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I have a vanilla setup of CUCME with a CUE NM. CME is 4.0, CUE 3.2. I setup two phone and enrolled one with a mailbox. When I press the vmail button I have to enter the extension instead of it seeing it via caller ID. When I call the phone I get a fast busy instead of going to voicemail. I'm sure I just missed something simple.


Dialing the VMail pilot gets me there.

Correct Answer by rchilcote about 8 years 7 months ago

You're welcome.

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gmgarrian Fri, 09/12/2008 - 17:34
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That looks like a good article. I'm at home now but will be working on this again on Monday. I'll post back here once I can compare it to my system.


Thanks for post.


More to follow...

gmgarrian Mon, 09/15/2008 - 04:22
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It looks like I have everything configured correctly, according to that article. What's happening is that directly dialing to the the VM pilot, AA, or TUI work. But transferring to them does not. Also, transferring a phone to another phone works fine.

rchilcote Mon, 09/15/2008 - 04:48
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Do you have the "dialplan-pattern" command under telephony-service. If so, this may be causing CME to send the full number instead of the extension. Remove this and test. You can also use voice translation rules for this issue under CUE SIP dial-peer.


For the fwd to vm problem, make sure you configured call fwd under the ephone-dn to the right vm pilot. Otherwise try the following:


voice serv voip

suppl h450.12


telephony-service

call-forward pattern 4... (use your x range)

!!! also use these commands as best practice

transfer-system full-consult

transfer-pattern 4... (use your x range)



gmgarrian Mon, 09/15/2008 - 04:54
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That did it! It was the "dialplan-pattern" command.


I think that was put in there during the setup process. Thank you very much!


Post rated.

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rchilcote Mon, 09/15/2008 - 04:57
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You're welcome.

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