Application performance analysis report- Interval wise?

Unanswered Question
Sep 14th, 2008
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Hi,

I have IPCCX6.0(prem version), with default reports.

I want to know the hourly breakup of calls presented,handled,abandoned to the call centre(IVR+CSQ). which report I can use?

I can see the application performance report as one report which gives picture of full call centre, but it doesn't show breakup be interval.

Is there any other report available?

Any other alternate?

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