Attendant Console Alert Configuration?

ryabutler · ‎09-14-2008

Is there way to configure the Attendant Console Audible Alerts to play longer than half a second? The default file is 2 seconds, but only half a second plays. Ummm, not long enough to be alerted.

It's something within the files to change this. Has anything figured out how to change this behavior?

Thanks

tim.giles · ‎09-15-2008

Once the "Enable Audible Alerts" checkbox has been seleted, AC will trigger a file from here when a new call comes in:

c:\Program Files\Cisco\Call Manager Attendant Console\audio

..and it will play its duration. I'm not sure why it's only playing half a second but you could try dropping a new file from another install into this directory to see if it improves anything.

Please rate useful posts..

epekou · ‎10-04-2008

Hello,

Did you find a solution to this issue? I am facing the same problem. Any help would be appreciated.

TIA,

Evi