09-15-2008 08:01 AM - edited 03-14-2019 02:53 AM
hi some client need his agents answer 2 calls in the same moment... in the IPCC 5.0 can i do that?
09-15-2008 08:23 AM
I'd like to see those agents.
Regards,
Geoff
09-15-2008 09:06 AM
Uh, no. Once an agent is reserved that agent cannot be presented another call until the first call is complete.
An agent can be a member of two Contact Service Queues (CSQ) and a script can ask for resources from one or both queues at the same time.
09-15-2008 10:22 AM
Hi As previous post mentioned, there is no posibility to give two call to the agent at a time, Once a agent is reserved,the CRS will not give the second call. Why customer wants this facility. Did u check with the customer in which condition, agent have to take two calls? pls udate the customer justificaiton
regards
gm
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