cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
534
Views
0
Helpful
3
Replies

can the IPCC Express agents answer 2 call in the same time?

cgparis
Level 1
Level 1

hi some client need his agents answer 2 calls in the same moment... in the IPCC 5.0 can i do that?

3 Replies 3

geoff
Level 10
Level 10

I'd like to see those agents.

Regards,

Geoff

Steven Griffin
Level 4
Level 4

Uh, no. Once an agent is reserved that agent cannot be presented another call until the first call is complete.

An agent can be a member of two Contact Service Queues (CSQ) and a script can ask for resources from one or both queues at the same time.

Please help us make the communities better. Rate helpful posts!

esa786_2
Level 1
Level 1

Hi As previous post mentioned, there is no posibility to give two call to the agent at a time, Once a agent is reserved,the CRS will not give the second call. Why customer wants this facility. Did u check with the customer in which condition, agent have to take two calls? pls udate the customer justificaiton

regards

gm

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: