When I go into skill group explorer to assign a skill group to the VRU PG I dont see that PG when I click retrieve. What could some of th causes be for this.
Ok so I thought I was going crazy. This is a Sprawler/Lab enviroment. I do see my Call Manager PG so I can create a skill group there would that be correct??
Yes, indeed. Agents, skill groups, teams etc all go on the CUCM PG. That's why Cisco call it an "agent PG".
Even in a purely non-voice environment (say EIM or WIM) you would need this for your agents.
Regards,
Geoff
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