ICM 7.0 Not seeing VRU PG when adding a Skill Group

lmrscheff · ‎09-15-2008

When I go into skill group explorer to assign a skill group to the VRU PG I dont see that PG when I click retrieve. What could some of th causes be for this.

geoff · ‎09-15-2008

Of course not. Skill groups can't be assigned to that type of PG.

What type of switch do you have?

Regards,

Geoff

lmrscheff · ‎09-15-2008

Ok so I thought I was going crazy. This is a Sprawler/Lab enviroment. I do see my Call Manager PG so I can create a skill group there would that be correct??

geoff · ‎09-15-2008

Yes, indeed. Agents, skill groups, teams etc all go on the CUCM PG. That's why Cisco call it an "agent PG".

Even in a purely non-voice environment (say EIM or WIM) you would need this for your agents.

Regards,

Geoff