Attendant Console doesnt appear to update when DN changes

Answered Question
Sep 16th, 2008

Hi all. I have a problem right now where when I make a change to a DN for a user, the Attendant Console does not appear to update. What I have done is the following: Because CUCM 6.1 is integrated with AD, I have gone in and changed the DN on the users phone, changed in AD the two places in the user properties where it shows his ip phone number, and did a LDAP sync in CUCM. End user number shows correctly along with his phone with correct number, but the only thing that doesnt show correctly is the Attendant Console, which still shows the old number. Anyone know how to get this corrected?

Correct Answer by Jaime Valencia about 8 years 5 months ago

try restarting the AC service, and close and open again AC console

HTH

java

if this helps, please rate

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Overall Rating: 5 (1 ratings)
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Correct Answer
Jaime Valencia Tue, 09/16/2008 - 07:21

try restarting the AC service, and close and open again AC console

HTH

java

if this helps, please rate

jjoseph01 Tue, 09/16/2008 - 07:36

That fixed it. I appreciate the knowledge share and help on this. As always, you are a reliable source.

Jaime Valencia Tue, 09/16/2008 - 07:39

you're welcome my friend. the issue is that the directory file from AC is not updated real time (usually every 24 hours) so if you want to reflect changes bouncing the AC service pools again directory info to recreate the file and bouncing the AC client downloads this new file to client PC

HTH

java

if this helps, please rate

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