CME AA problem

alex goshtaei · ‎09-16-2008

Hi All,

I have some strange problem with new CME installation. when caller dials main number, it goes to automated attendant. sometime when caller dials main number, it doesn't go to automated attendant and actually the caller doesn't hear ring back tone. actually he is able to hear all conversation happening inside the organization. it sounds he dials intercom number, I have not configured intercom lines though.

any suggestion would be very appreciated.

thanks

Alex

ivillegas · ‎09-22-2008

Post the show version and show run from CME gateway. What is the call flow for this call? Is it coming into the CME gateway and getting forward to Unity and then coming back?

alex goshtaei · ‎09-22-2008

Hi,

please find show run and show version in the attachment. CME is using SIP trunk (XO communication). when call comes in, it goes firectly to AA CUE. one call out of 20-25 calles, it doesn't trigger AA CUE and it actually loopback RTP stream to caller. that means caller hears its own voice.

any suggestion would be very appreciated.

thanks

Alex