Parallel hunt-group / voice mail scenario

Answered Question

I have a ephone-dn that it has cfna redirected to a hunt-group parallel pilot#, if for some reason nobody answers on that group, the final number is the Voice Mail pilot point. The call is going through the Voice Mail system, however the caller is getting the system prompt instead of the original called number voice mail box.

4899 --> CUE VoiceMail Pilot number

4810 ephone-dn --> cfna --> 8043

voice hunt-group 2 parallel

final 4899

list 4826,4815

timeout 5

pilot 8043

is any way the call is redirected to the original called number mail box?

Thanks,

Oscar Perez

I have this problem too.
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Correct Answer by rob.huffman about 8 years 2 months ago

Hi Oscar,

You can fix this for CUE;

**Mailbox selection (OCN)

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option. You would need to change this to OCN and you would be good to go :)

Check out Page 88 of this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

Hope this helps!

Rob

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Correct Answer
rob.huffman Tue, 09/16/2008 - 09:41

Hi Oscar,

You can fix this for CUE;

**Mailbox selection (OCN)

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option. You would need to change this to OCN and you would be good to go :)

Check out Page 88 of this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

Hope this helps!

Rob

rob.huffman Wed, 09/17/2008 - 05:45

Hi Oscar,

Sorry about that! I should have mentioned that this feature was not added until CUE Version 2.3.(1)

The only workaround that I can think of is perhaps using this feature :)

Q. How do you associate more than one Cisco Unified Communications Manager Express extension to a Cisco Unity Express voice mailbox?

A. It is possible to have up to two numbers in the same Cisco Unity Express (CUE) User profile. Configure the first number as the Cisco Unity Express User Primary Extension, and the other number as the Primary E.164 number. However, only two Cisco Unified Communications Manager Express extensions are allowed to share the same mailbox in the Cisco Unity Express voicemail.

From this good Q&A doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_qanda_item09186a0080875c6f.shtml#q12

Place one ext in the primary ext field, and the other in the E.164 field

phonenumber - Specifies a number or extension for this user. No spaces or dashes are allowed.

phonenumberE164 - Specifies a telephone number with area code for this user. No spaces or dashes are allowed.

Example:

se-10-0-0-0(config)# username user3 create

se-10-0-0-0(config)# username user3 phonenumber 50180

se-10-0-0-0(config)# username user3 phonenumberE164 13335550180

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_chapter09186a00803ef7a7.html

Hope this helps!

Rob

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