Ephone logged out of hunt group

Unanswered Question
Sep 16th, 2008
User Badges:

In CME I have a hunt group setup so that when someone calls in to the main line it rings ephone 10 if no answer it rings ephone 11. If no one answers these phones it will ring an on a cell-phone that the on call shift has. However, somehow the first phone (ephone 10) got logged out of the hung group and I can not get it to ring anymore. Is there a simple way to log the phone back into the hunt group that I am not seeing? Below is the out put of the show ephone command for that phone. Along with the hunt group configuration.


show ephone 001D.450B.A869



ephone-10 Mac:001D.450B.A869 TCP socket:[5] activeLine:0 REGISTERED in SCCP ver 6 and Server in ver 6

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:7

IP:10.60.8.28 49415 7961 keepalive 13656 max_line 6 DnD HuntGroupLogout

button 1: dn 15 number 206 CH1 IDLE CH2 IDLE huntGroupLogout

button 2: dn 22 number 213 CH1 IDLE CH2 IDLE shared

Username: jharvey Password: 12345


Here is the out put of the show ephone-hunt command


show ephone-hunt

Group 2

type: longest-idle

pilot number: 502, peer-tag 20061

list of numbers:

206, aux-number A502A0100, # peers 1, logout 1, down 1

on-hook time stamp 1389019098, off-hook agents=0

peer-tag dn-tag rna login/logout up/down

[20060 15 0 logout down]

209, aux-number A502A0101, # peers 1, logout 0, down 0

on-hook time stamp 1441176762, off-hook agents=0

peer-tag dn-tag rna login/logout up/down

[20062 18 0 login up ]

only one agent available!

final number: 97433765

preference: 0

preference (sec): 7

timeout: 15, 15

hops: 1

E.164 register: yes

auto logout: no

stat collect: yes



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
tim.giles Wed, 09/17/2008 - 03:28
User Badges:
  • Silver, 250 points or more

Hi,


I guess you've configured the hunt group to work with overlays on the ephones?


Therefore you should probably have 1 or 2 ephone-dn's with the same number (for each of the hunt group members)?


So ephone 10 should be configured something like this:


ephone 10

mac 001D.450B.A869

1:10(whatever the ephone-dn is) 2o12,13,14 (the hunt list members)


i.e. 1:10 2o12,13,14,15



If any of the overlays or hunt group dn's are missing that might explain why it's not working


Hope this helps...









Please rate useful posts..

Actions

This Discussion