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CTIOS-Application Exception occured

prakashj
Level 1
Level 1

‎09-16-2008 10:43 PM - edited ‎03-14-2019 02:54 AM

when the agens puts and the not ready button,

In some of the agent desktops where CTIOS(7.) is installed we are getting this application exception error -procees id =0xb78(2936),thread =0xf44 click OK to terminate

Any idea is it because of anything due to cisco CTI

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bobsairam
Level 1
Level 1

‎09-22-2008 06:01 PM

Check the which processs using PID =(2936)Which is giving error

Check any event in the app/system log of agent . upload logs

Agent OS is xp /win2000 ?

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prakashj
Level 1
Level 1
In response to bobsairam

‎09-23-2008 11:39 PM

Agent OS is XP..i will upload the logs

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