EIM configuration

Unanswered Question
Sep 16th, 2008
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I have EIM 4.2 and have completed basic configuration of it.

When I am trying add department to it its not allowing me to add infact that new option is grayed out.I have checked the permission of PA that is also fine.How can I check license of the same???


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Vikram Kachale Wed, 09/17/2008 - 05:01
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Dear Geoff,

By Basic means the configuration which is needed for email delivery to agent and it worked for one department but when I tried to add 2nd department for new process its not allowing me to do so.

I have cmpleted config and done the testing for one department but this time I am tried to add new department.




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