I have a client that use Broadcom NetXtreme 57xx Gigabit NICs for their desktops. Is this NIC card supported for UCCX 5.0 Silent Monitoring & Recording?? All their PCs are WinXP without any firewalls.
I have tried everything. When i tried to use silent monitoring on supervisor desktop, i can't hear anything.... and when i tried to use Recording, i can't hear anything either.
Is there any special setup that i need to do on my SW config?? Currently, their VLAN 1 is data and VLAN 15 is Voice...
switchport trunk encapsulation dot1q
switchport mode trunk
switchport voice vlan 15
srr-queue bandwidth share 10 10 60 20
srr-queue bandwidth shape 10 0 0 0
mls qos trust device cisco-phone
mls qos trust cos
auto qos voip cisco-phone
storm-control broadcast level 5.00
I have spent a lot of time on this already but couldn't get it to work. Would appreciated any help.