Backup job failed

Unanswered Question
Sep 18th, 2008


1) I am facing the backup job is failed .

I am attaching the screenshots plus log file also.

2) Data purge is not working. So we have to do manually shut down the daemon and deleting the log then starting the daemon.

Kindly adise me.

I have this problem too.
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Joe Clarke Thu, 09/18/2008 - 05:53

It looks like you may have corrupted your NMSROOT\backup\manifest directory. Please post a recursive listing of this directory.

subashmbi Sat, 09/20/2008 - 23:20


Backup failed


This has happened after upgrade the DFM and Campus Manager.

I am mentioning the Error numb is (288).

"No database files are avaliable for the installed application".

Joe Clarke Sat, 09/20/2008 - 23:20

So it looks like you have no manifest directory. If you have a file system backup of this server, you can restore the manifest directory from there. If you have another server with the same LMS applications installed in the same path as this server (i.e. C:\Program Files\CSCOpx) then you can copy C:\Program Files\CSCOpx\backup\manifest from that server to this server. Else, you will need to completely reinstall LMS to get the manifest directory regenerated.

In the future, you should not use NMSROOT\backup for ANYTHING. This directory is internal to LMS, and not something a user should ever touch.

Joe Clarke Sat, 09/20/2008 - 23:48

The manifest directory contains a master list of all available databases, and all files that need to be backed up as part of an LMS backup. Without it, the backup will not run, and none of the database maintenance utilities will work.

subashmbi Sun, 09/21/2008 - 00:53


The manifest directory will create automatically during the installation time.

I can do restore the database as per the below document.

Restoring Data on Windows


To restore the data on Windows, make sure you have the correct permissions, and do the following:

Stop all processes by entering the following at the command line:

net stop crmdmgtd

Restore the database by entering:

NMSROOT\bin\perl NMSROOT\bin\ [-t temporary directory] [-gen generationNumber] [-d backup directory] [-h]

where NMSROOT is the CiscoWorks installation directory. See the previous section for command option descriptions.

To restore the most recent version, enter the following command:

NMSROOT\bin\perl NMSROOT\bin\ -d backup directory

For example, -d drive:\var\backup\

Joe Clarke Sun, 09/21/2008 - 08:00

Once you have a good manifest directory, you can restore the backup using this procedure.

subashmbi Mon, 09/22/2008 - 21:54


I have the database backup in f: drive(f:\LMS Backup\0\).

can i do restoreback form f: drive to NMSroot working directory.

Joe Clarke Mon, 09/22/2008 - 23:01

Yes. Note, however, that the backup will not contain the manifest directory.

subashmbi Mon, 09/22/2008 - 23:30


We are using with out manifest directory for last 1 year , we ar doing the backup schedule base daily. we didn,t get any errors.

The issue started last month onwards,after the upgrade DFM and CM.

today i run the script restore-pl. i am getting the error ""no generation file in this back directory"".

subashmbi Thu, 09/25/2008 - 01:46

kindly advice me , any suggestion for restoring the database.

Joe Clarke Thu, 09/25/2008 - 04:49

The backup could not have been running successfully without NMSROOT/backup/manifest. It would have no idea what to backup.

This error means that the directory to which you have pointed does not contain the desired generation number. If you have backed up F:\CiscoWorks\backup, there should be a set of numbered directories in there. Specify the backup path as F:\CiscoWorks\backup, then the desired generation number.

subashmbi Wed, 10/08/2008 - 01:31


can u explain me the generation numb.

C:\Program Files\CSCOpx\bin>perl C:\PROGRA~1\CSCOpx\bin\ -d F:\




Restore started at : 2008/10/08 12:27:42

Please see 'C:\PROGRA~1\CSCOpx\log\restorebackup.log' for status.

ERROR: Cannot find the generation in the backup directory [F:\ciscoworks\backup\


Verify the backup directory and the generation

C:\Program Files\CSCOpx\bin>

Joe Clarke Wed, 10/08/2008 - 07:31

There should be a 0 directory in F:\ciscoworks\backup. This is missing.

subashmbi Wed, 10/08/2008 - 21:36


Previosily the folder was f:\LMS backup\0 after then i rename to f:\ciscoworks\backup

Joe Clarke Wed, 10/08/2008 - 21:38

The directory which contains the actual backup files must still be called 0. So, rename backup to 0.


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