Holyday in cueeditor

Answered Question
Sep 18th, 2008
User Badges:

Hello I need to know how to do Date Holiday in CUEEditor to for that in case that is date do not work it can caller to hear Greetings 'Is office is closed this day'.


any can help me?

Correct Answer by Jonathan Schulenberg about 8 years 8 months ago

Also; here is the accompanying XML document for that subflow.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Jonathan Schulenberg Fri, 09/19/2008 - 02:45
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

The three most common options are below. The first thing is to decide which you want to use.


1) Add a Boolean parameter value that you can change through /appadmin to manually specify that the application is "closed." This is the most basic and requires manual intervention to work.

2) Call an XML document that contains a list of holiday dates and parse it. This will work with all editions (standard, enhanced, and premium).

3) Call a supported ODBC database. The table in the DB contains a row for each date that is a holiday. You use a SELECT statement to get a matching row if it exists and act based on that. This only works with premium.

santiago_figuer... Fri, 09/19/2008 - 08:39
User Badges:

Thank for your reply . Can you send me a script *aef with option 2 call an XML document to understand better?


Thanks.


Jonathan Schulenberg Sat, 09/20/2008 - 03:49
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

I have attached the XML file they provide in the UCCXD class. This will give you an idea of how it's done. Personally, I think this is less than ideal and have written my own. You may want to do the same. The Step Reference Guide will help explain the XML document-related steps.


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/user/guide/crs601sr.pdf



Actions

This Discussion