Solved: Holyday in cueeditor

santiago_figueroa · ‎09-18-2008

Hello I need to know how to do Date Holiday in CUEEditor to for that in case that is date do not work it can caller to hear Greetings 'Is office is closed this day'.

any can help me?

Jonathan Schulenberg · ‎09-20-2008

Also; here is the accompanying XML document for that subflow.

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Jonathan Schulenberg · ‎09-19-2008

The three most common options are below. The first thing is to decide which you want to use.

1) Add a Boolean parameter value that you can change through /appadmin to manually specify that the application is "closed." This is the most basic and requires manual intervention to work.

2) Call an XML document that contains a list of holiday dates and parse it. This will work with all editions (standard, enhanced, and premium).

3) Call a supported ODBC database. The table in the DB contains a row for each date that is a holiday. You use a SELECT statement to get a matching row if it exists and act based on that. This only works with premium.

santiago_figueroa · ‎09-19-2008

Thank for your reply . Can you send me a script *aef with option 2 call an XML document to understand better?

Thanks.

Jonathan Schulenberg · ‎09-20-2008

I have attached the XML file they provide in the UCCXD class. This will give you an idea of how it's done. Personally, I think this is less than ideal and have written my own. You may want to do the same. The Step Reference Guide will help explain the XML document-related steps.

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/user/guide/crs601sr.pdf

Jonathan Schulenberg · ‎09-20-2008

Also; here is the accompanying XML document for that subflow.