cisco support tools

Unanswered Question
Sep 18th, 2008
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Hey All,

Has anybody installed and used cisco support tools for contact centre (ipcc / ivr etc etc? I've never used it. I noticed there is not a whole lot of documentation about it on the cisco web site.

Is the "client agent node" software or just a running service? where can this be located on the machine itself?

thanks in advance :)

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