CRS script: Get User by Extension not working

Unanswered Question

Dear all,

I am experiencing some problems when programming in CRS editor an script for IPCCX 5.0(2).

When I try to get a user using the Get User step with the Query Type = Agent Extension and providing the "extensionNumber" it always enters in the Unsuccessful branch.

If I try to do it selecting Query Type = User ID it works perfectly.

I include an attachment as example. When using the "1752" extension I get no agent in the "AgentePorExt" variable. But when using the "PRUEBAS3" id I get the agent in the "Agente" variable and also its associated extension in the "Ext" variable.

Could anybody let me know what is wrong when trying to use the Extension in the Get User step?

Thanks in advance,

BR, Amaia

I have this problem too.
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romain.jourdy Fri, 04/03/2009 - 06:53

Dear Amaia,

Have you resolved this issue because I've the same one...

Thanks in advance.

Best regards

Romain JOURDY

romain.jourdy Fri, 04/03/2009 - 08:46

Dear Amaia,

I solve it!

In fact I'de twice resourceid with same extension.

To verify it you can go on the resource table and check if you have twice agents with the same extension. If it is the case erase one in appadmin and it will ok.

Best regards

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