Hi all, I am having a problem with voice mail. it was working fine but now it is no longer working. when the call is transfered to voice mail, the caller get another rining tone as if it is transfered to another extension. the caller doesn't get voice mail greetings.
I set an attemmpt forward rule in unity, and a selected call action "take message" and the convesation defaulted to attempt forward.
I am using Cisco Unity Connection version: 188.8.131.520-337 with call manager 6. Please assist. this was working fine before.