Unity voice mail

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Sep 19th, 2008
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Hi all, I am having a problem with voice mail. it was working fine but now it is no longer working. when the call is transfered to voice mail, the caller get another rining tone as if it is transfered to another extension. the caller doesn't get voice mail greetings.


I set an attemmpt forward rule in unity, and a selected call action "take message" and the convesation defaulted to attempt forward.

I am using Cisco Unity Connection version: 2.0.1.2000-337 with call manager 6. Please assist. this was working fine before.


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Marwan ALshawi Fri, 09/19/2008 - 05:01
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if the user pres the messege butten what happen?

emmanuel.shoroma Fri, 09/19/2008 - 05:13
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it ask the user to enter an id and the password. user's can still listen to saved messages.

Marwan ALshawi Fri, 09/19/2008 - 05:17
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ok

why u have a forward rule on ur unity

i think leav it to the defualt

in this case case the unity can reconized the subsecribure number !!

use the rules when u wanna match spisific calling number for example and take an action for it

emmanuel.shoroma Fri, 09/19/2008 - 05:45
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I tried that and still don't work. I have realized that this problem is intermittent. Sometimes pressing the msg button doesn't work also. Also, it is like the is a phone ringing. The problem seems to be wider than I thought.

tim.giles Fri, 09/19/2008 - 06:04
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Hi,


What happens when you press the messages button and it doesn't connect to Unity?


Are all the voicemail ports registered?


Are there any specific errors in the event log on Unity?

emmanuel.shoroma Fri, 09/19/2008 - 06:19
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Hi,


I checked all the port and they are registered fine.


How do I check event logs?


it seems like the problem is with the "take message part of it". If I create a call handler, record message and send the call to the handler, it does play greatings but it can't take the message. then, it affect the msg button on the phone. after few seconds, the message button works again.

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