Unity voice mail

Unanswered Question
Sep 19th, 2008
User Badges:

Hi all, I am having a problem with voice mail. it was working fine but now it is no longer working. when the call is transfered to voice mail, the caller get another rining tone as if it is transfered to another extension. the caller doesn't get voice mail greetings.

I set an attemmpt forward rule in unity, and a selected call action "take message" and the convesation defaulted to attempt forward.

I am using Cisco Unity Connection version: with call manager 6. Please assist. this was working fine before.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Marwan ALshawi Fri, 09/19/2008 - 05:01
User Badges:
  • Purple, 4500 points or more
  • Community Spotlight Award,

    Best Publication, December 2015

if the user pres the messege butten what happen?

emmanuel.shoroma Fri, 09/19/2008 - 05:13
User Badges:

it ask the user to enter an id and the password. user's can still listen to saved messages.

Marwan ALshawi Fri, 09/19/2008 - 05:17
User Badges:
  • Purple, 4500 points or more
  • Community Spotlight Award,

    Best Publication, December 2015


why u have a forward rule on ur unity

i think leav it to the defualt

in this case case the unity can reconized the subsecribure number !!

use the rules when u wanna match spisific calling number for example and take an action for it

emmanuel.shoroma Fri, 09/19/2008 - 05:45
User Badges:

I tried that and still don't work. I have realized that this problem is intermittent. Sometimes pressing the msg button doesn't work also. Also, it is like the is a phone ringing. The problem seems to be wider than I thought.

tim.giles Fri, 09/19/2008 - 06:04
User Badges:
  • Silver, 250 points or more


What happens when you press the messages button and it doesn't connect to Unity?

Are all the voicemail ports registered?

Are there any specific errors in the event log on Unity?

emmanuel.shoroma Fri, 09/19/2008 - 06:19
User Badges:


I checked all the port and they are registered fine.

How do I check event logs?

it seems like the problem is with the "take message part of it". If I create a call handler, record message and send the call to the handler, it does play greatings but it can't take the message. then, it affect the msg button on the phone. after few seconds, the message button works again.


This Discussion