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CUPC Status for non-Primary Extension?

jvweigand
Level 1
Level 1

Is there any way to get CUPC to display your status as "On the Phone" when you're using a secondary line, rather than what is set as your Primary Extension? So far I've been unable to figure out any way to do this.

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

I believe you can get this by associating the user with the line appearance. At the bottom of the DN configuration for a specific line appearance, you should see a section named Users Associated with Line. Add the user and see if that fixes it.

That might work, but I failed to mention that we're running CCM 5.1.3, and that feature was not added until 6.