I am looking for a tool which will enable us to retreive some information such as the CalledPartyNumber, CallingPartyNumber Time, Duration... Does it exist any tool for this matter? The Existing CDR tool is almost useless because it brings up tones of info that we don't even need and then we have to do a lot of manipulations and changes such as the "Time conversion" in order to make it readable for a supervisor. Does Cisco recommand any tools? Please let me know.