CDR Third party tool

mightyking · ‎09-19-2008

Hello Folks,

I am looking for a tool which will enable us to retreive some information such as the CalledPartyNumber, CallingPartyNumber Time, Duration... Does it exist any tool for this matter? The Existing CDR tool is almost useless because it brings up tones of info that we don't even need and then we have to do a lot of manipulations and changes such as the "Time conversion" in order to make it readable for a supervisor. Does Cisco recommand any tools? Please let me know.

Thanks,

Rob Huffman · ‎09-19-2008

Hey MK,

The Cisco Partner program has a number of tested solutions for Billing/Accounting (CDR) products. Here is the link;

http://forums.cisco.com/eforum/servlet/IPCApps?page=Call_Acct_Billing

Hope this helps!

Rob

mightyking · ‎09-19-2008

Thanks Rob,

I have already worked with Avotus but it's to big for my client and requires a seprate server. they don't need the software for any billing or accounting purposes. All they need is to be able keep track of incoming and outgoing calls for certain employees. That's really all they need. The following are the info they are more concerned about:

1)Callin Party number

2)Called Party number

3)Time

4)Duration

Are you aware of a really simple software which can do what I just mentionned?

Thanks,

MK

rhugo · ‎11-11-2008

MK -

You might want to check out WinCall:

http://www.wincall.com/product_wincall.php