Can't call local number with VOIP phone

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Sep 19th, 2008
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Hi guys, there is a local number that we can't dial with voip phone, it goes through maybe 30% of the time. Do you guys know of anything I can use to analyze the call or any ideas what the problem could be, we are runnig CM4.x? Phone number can be reached through PBX and cell phone 100% of the time. thanks

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Jaime Valencia Fri, 09/19/2008 - 12:53
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yes, you need traces and debugs to troubleshoot something like this and find what's causing this


HTH


java


if this helps, please rate

espereir Fri, 09/26/2008 - 21:33
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Have you tried to use the Dialed Number Analyzer plugin that is included with CUCM? If you have CCM 4.X you will need to download it from the plugins page and install it on the Publisher, and if you have CUCM Appliance (Linux) you just need to enable it from the Service Activation page on Serviceability.


The URL is https:///DNA


This plugin will show you additional details why the call failed and will give you a full digit analysis and what happened with the call.


It is easier to check it here rather than taking traces ;) .


For 5.X or higher:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/dna/6_0_1/dnaacc.html

For 3.X until 4.X:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/dna/3_3_4/cdna334.html


Please let us know how it goes!!!

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