folders and files ALWAYS need to be created, they're not in there by default in any version. please notice 4.x and 6.x instructions are not the same so make sure you follow the right set of instructions, also image size varies between models so also follow the right model guide

HTH

java

if this helps, please rate

Thanks so much for the file. But I'm a bit confused. Your example shows the TFTP:Desktops/320x212x12/ directory - but this doesn't seem to exist on our server. At least I'm not able to view the directory tree to find it. When I issue a show workingdir to see what the present working directory for TFTP is it shows "tftp : .

Should I modify your example to show just the

"tftp :" directory?

maybe you missed my post:

--->>>>folders and files ALWAYS need to be created, they're not in there by default in any version<<<<------.

please notice 4.x and 6.x instructions are not the same so make sure you follow the right set of instructions, also image size varies between models so also follow the right model guide

HTH

java

if this helps, please rate

Oh! So I will have to create the TFTP:Desktops/320x212x12 sub-directory via the GUI and then put both the list.xml and image files in there. THanks! As you suggest, I'll verify the documentation is for 6.x.

Thanks for clarifying this. You're a gentleman and a scholar! (Someday I may have enough CallManager experience to return the favor for someone else on the forum.)

Keep in mind that by just uploading the file to Desktops/320x212x12/ will create the folder, you do not need to create it before uploading the file.

HTH

//Jorge

Yes. That's what we're observing. I downloaded a PNG image file from the Internet and, using the Windows Paint application resized it to the 320x212 pixel dimensions. Then reduced that by 25% to obtain a thumbnail image. I placed both in the new /Desktops/320x212x16 directory along with the list.xml (which was modified in Word and saved as an xml) then stopped and restarted the TFTP service. When we try going to settings/user preference/backgrounds this new image isn't available. Would you mind looking at the List.xml file to see if there's something missing?

That worked! Thanks again for all your help.

As good as the Cisco documentation is, it sometimes isn't quite adequate. Your clear explanation really helped!!

Great !!

If you wish to add more images, just upload it again to the same folder if it is for the same IP Phone model and then create a new List.xml file which will include the new file names.

Also keep in mind (as the Cisco Doc says) that if you perform an upgrade the List.xml file will be replaced by the default one, so keep a copy that way you can upload your file after the upgrade.